Our Apologies, We Messed Things Up

July 8, 2008 at 3:40 am Leave a comment

To all of our users, both our loyal RSSFWD users, and the new Blogarithm users that recently came on board using our service, we want to first apologize in advance for the lack of service and system performance. Simply put, our migration of Blogarithm could not have gone any worse, and many of you are experiencing extremely poor if any updates and preference management, from our platform.

Due to the overwhelming volume of support emails we apologize if you did not receive a timely response from us. In an effort to try to answer some questions and explain whats happening, here are some facts that hopefully answer the heart of the support emails:

Why is the system not working?

In short, our integration of the Blogarithm user base was very poorly executed. We lacked proper planning, and did not foresee some of the complications that we are currently experiencing. We never assigned dedicated resources to RSSFWD since the system has been stable for the past 4 years. As a result, we were unable to react as quickly as we should have. We apologize for the lack of communication as well over the last few weeks, we know we could have done better here.

Will the service work properly again and if so when?

We are actively working to bring on a dedicated resource to manage RSSFWD. We hope to have this finalized by the end of this week, and quickly get the system back up to par. We will be communicating much more frequently on this blog as we make progress in this realm and will keep you all updated. You can now follow us for updates on twitter as well at http://www.twitter.com/rssfwd.

Where the heck are my feeds?

Some of you have experienced error pages and messages saying that you do not have your subscriptions. Rest assured, they are still in the database and will be available as soon as possible. We know this has been a concern for many of you, and again, we apologize for this inconvenience and are actively working to fix this issue.

We cant express enough apologies for the inconvenience in powering your subscriptions. We understand that we have lost and may continue to lose many users as a result of this service disruption, and can only hope that we can be worthy of a second look when the system is fixed and improved with new features.

To the incoming Blogarithm users, what can we say? We messed up. We know things changed for you and fast, and the transition was less than graceful. We apologize for this inconvenience and hope that we get the chance to show you that we really are a lot better than this.

For those of you who are bearing this out with us, we will be back soon, we promise! We appreciate your dedication and support as we work to get RSSFWD back!

– RSSFWD Team

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Entry filed under: digests, Email, Features, RSS. Tags: .

Blogarithm Updates RSSFWD Update

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